When we ship your order, you will receive a tracking number via email. Please refer to that email for your tracking details. If you cannot find the email, you can also login into your account here to find all past orders and details.

Yes, we can ship to a PO box.

Yes we can ship to military addresses (and a BIG thank you for your service).

Sounds simple, but first make sure you are entering the correct code. Please check for differences in zeros and O's. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. You cannot combine our codes with other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. If the problems continue, please contact Customer Service for assistance.

Tax regulations vary by locality and change regularly. We are required to charge state and local tax applicable to your shipping address if we also have a physical presence in that state. We have a physical presence (including retail stores and distribution facilities) in many states. Additionally, some states or taxing authorities require us to charge tax even if we do not have a physical presence in their state. Depending on the taxing rules of the location, we are shipping your order to; tax could be applied to your payment amount.

We immediately start to process your order as soon as you place your order. There is a small time delay that could allow us to cancel but it is short. Please refer to your receipt email for links to modify or cancel your order. If you cannot, please visit our returns center to start a return. You will have to wait until you receive your order to send it it back. We apologize for any inconvenience that might cause.

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time. Purchases made on Cinchjeans.com include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Cinch logo. If you would prefer, we do offer gift cards as an option to gift to another person.

Unfortunately, no. You will have to return those items to the store you purchased from. We are sorry for the inconvenience.

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo and PayPal. We also accept pay over time through Aftersale which you can apply for during checkout.

Absolutely!

Click here to view our return policy and to start a return.

Please visit our returns page to start your return.

Yes. Orders of exactly $99 or more in the contiguous 48 U.S. states ship for free. Other locations, please check the shipping calculator at checkout for options and availability.

We ship to US and Canada. Our goal is to offer international shipping straight from our warehouse by December 2025.

Click the My Account link located in the upper right hand corner of our website. New customers can create a new account by entering the requested information.

Simply sign in, click on the avatar in the upper right hand corner of the account page and click on settings. From there you can edit your name and addresses associated with your account.

Logout of your account and click on the avatar/account icon in the upper right hand corner of our website. Click forgot password and follow the prompts.

Click here to view our careers page. We can't wait to meet you!

At the top of our website, we have a magnifying glass where you can type the style number or explain the cinch product you are looking for.

There are several reasons you might not find a specific product. The style may only be available during certain seasons, maybe discontinued or is presently out of stock. Feel free to contact us to see if it is returning.

We do. Click here to shop gift cards. Our gift certificates can only be used on our site, not at our retail locations.

To receive our exclusive offers, coupons and to stay up-to-date with the latest news from our company please sign up for our newsletter located at the bottom of our website. You only need to supply your email address.

Unfortunately, due to manufacturing minimums we are unable to provide customized products at this time.

Please fill out our sponsorship form by clicking here.

Please click here to submit an application to become a retailer. Let us know what city and state you are located in; from there we will provide you with the contact information for the sales representative that is in your area.

We do! Click here to view your account or sign up.