Frequently Asked Questions



When will my order arrive?

Where is my order right now?

The address I typed is correct, but the system will not accept it. What should I do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem; please contact Customer Service for assistance.

Can you ship orders to a P.O. Box address?

No at this time, we are unable to ship to P.O. Boxes. Please use a physical street address.

Can you ship orders to APO/FPO/DPO addresses?

No at this time, we are unable to ship military addresses. Please use a physical street address.

Why does my promo code/ gift certificate not work?

Sounds simple, but first make sure you are entering the correct code. Try using a capital I or lower case L or capital O or a zero. Also, refer to the terms and conditions associated with the particular promotion code you are trying to use to confirm that your purchase is eligible for the promotion. You cannot combine our codes with other offers other offers. Most of our promotion codes have expiration dates, and many are only eligible for use a single time. For entering multiple codes, please place a comma in between the codes without any spaces. If the problems continue, please contact Customer Service for assistance.

How does the system calculate sales tax?

Tax regulations vary by locality and change regularly. We are required to charge state and local tax applicable to your shipping address if we also have a physical presence in that state. We have a physical presence (including retail stores and distribution facilities) in many states. Additionally, some states or taxing authorities require us to charge tax even if we do not have a physical presence in their state. Depending on the taxing rules of the location, we are shipping your order to; tax could be applied to your payment amount. To determine what, if any, tax amount will be charged, enter your shipping information during checkout and proceed to the billing page. You will see the tax amount listed in your order summary.

Can I cancel an order that I placed on

We immediately start to process your order as soon as you place your order. There is not a time delay that allows us to cancel or change orders once you submit your order. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

Can I get a Bulk discount for my orders?

Please email us at

Do you offer gift options?

We are sorry, but we do not offer gift options, including gift receipts, gift packaging, or gift messaging, at this time. Purchases made on include paperwork that has order information, including price. Additionally, orders may come in shipping containers that contain the Cinch logo.


What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, PayPal and Amazon payments. Choose "Pay with Amazon” at checkout.

Can I use a debit card?

Yes, debit cards with a Visa or MasterCard logo are accepted.

Why does my card show two charges?

Sometimes credit/debit card statements contain two transactions, but one is only temporary. When a purchase is made, an authorization amount is placed on your credit/debit card that temporarily holds the funds. This is not actually a charge on your card. Once your order ships, this authorization becomes an approval and charges your account.

Occasionally, both the authorization and the actual charge may show up on your account, but the authorization drops off within 2-3 business days. For your security, we may pre-authorize $1 to verify billing address and credit/debit card information. If successful, we will charge the full amount of your purchase (plus sales tax and shipping) once your order ships. If this $1 pre-authorization fails, we will not authorize your purchase. The $1 pre-authorization will drop off from your account within 2-3 business days.



What is return policy?

How can I request a Return or Exchange of my order?

I am having trouble printing my return label.

Please contact Customer Service so we can further assist you.


When do I need to use the International Checkout?
Please use the International Checkout when you are shipping an order to an address outside of the US or if your payment account is located outside of the United States -even if package is shipping to a US address.

How long does it take receive my order if I use the International Check Out?
Shipping may take up to 21 business days using International Checkout.

How can I check on the status of my Order?


How do I sign in to my account?
Click the My Account link located on the bottom of the page. New customers can create a new account by entering the requested information.

How do I update my account and address?

You can update your information by signing in to your account, and click the ‘My Account’ tab located at the bottom of the screen. Modify Personal Information.

How do I change my password?

By signing into your account, you can modify your personal information.

How can I reset my password?

In the ‘My Account’ page, click on "I forgot my password”, located underneath the sign in. A new window will open, asking for your email address. Enter your email, and we will send you a new temporary password. Follow the instructions in the email to sign in with this temporary password.


How can I find out about job openings with


How do I find a certain style?
At the top of our website, we have a magnifying glass where you can type the style number. If you double click on the magnifying glass, it will take you to an advance search of the product if you do not know the style number.

Why can I not find my favorite Cinch item or size?

There are several reasons you might not find a specific product. The style may only be available during certain seasons, maybe discontinued or is presently out of stock.

Do you sell gift certificates?

We unfortunately we do not sell gift certificates

How can I receive notifications when you are running a sale?

To receive our exclusive offers, coupons and to stay up-to-date with the latest news from our company please sign up for our newsletter located at the bottom of our website. You only need to supply your email address.

Can I get my shirts or jeans customized?

Unfortunately, due to manufacturing minimums we are unable to provide customized products at this time.
You can email us at

Whom can I contact to become a retail partner or wholesale distributor?

You can email us at Let us know what city and state you are located in; from there we will provide you with the contact information for the sales representative that is in your area.

Do your cotton shirts shrink?

No our cotton shirts will not shrink.

How do I take proper care of my Flame Resistant clothing?


How do I redeem my rewards points?